Enabling Custom Gifting and Multi-Shipping for Shopify Merchants:
Bakeries and Gifting

Picture a customer preparing for the holiday season. They’ve selected gifts for ten different recipients but face a checkout process that requires placing ten separate orders. This tedious experience doesn’t just inconvenience the buyer—it directly impacts your bottom line.

Without native multi-address support, Shopify merchants encounter significant challenges:

• Poor customer experience: Buyers abandon purchases when faced with the inconvenience of multiple checkouts.

• Lost upsell opportunities: Customers often reduce their purchase size rather than endure the hassle of repeating the process, limiting their spend.

• Operational bottlenecks: Each individual order must be managed separately for fulfillment and customer service, draining staff time and increasing the risk of errors.

• Tax and compliance challenges: Without automation, accurately calculating sales tax and shipping rates for each destination becomes a manual, error-prone task.

For merchants like gourmet bakeries, gift suppliers, and premium food brands, these challenges aren’t just inconvenient—they directly impact revenue, efficiency, and customer loyalty. During high-demand seasons, these inefficiencies multiply, straining teams and leaving revenue on the table.

Beyond the checkout, complexities escalate. Sales tax must be correctly applied to each recipient’s shipment based on their location. Shipping rates must reflect the destination and service level selected, and personalized options like gift messages or delivery dates need to be accurately tracked per recipient. Without a streamlined system in place, merchants are left managing what should have been one simple order as multiple transactions, amplifying the workload and increasing the potential for costly mistakes.

Every merchant operates differently. Some prioritize large-scale corporate gifting with hundreds of recipients, while others manage perishable goods with strict delivery schedules and blackout dates. Our solution adapts to meet these diverse needs.
Merchants can configure:

• Product-specific shipping rules (e.g., certain items ship overnight only or avoid weekends).

• Dynamic shipping rates by destination and product type.

• Custom blackout dates and delivery windows that reflect real-world shipping constraints.

Behind the scenes, shipment data, delivery dates, messages—is stored in Shopify metafields, enabling seamless ERP, CRM, and fulfillment integration. This ensures your team spends less time managing orders manually—reducing errors, speeding up fulfillment, and giving customer service full visibility into every shipment. No manual workarounds. Just accurate data flowing from checkout to your backend systems.

Whether you operate in B2C, B2B, or both, our solution scales with your workflows, ensuring a frictionless customer experience and organized, efficient operations.

C. Krueger’s – Streamlining Complex Gifting Requirements

C. Krueger’s is a gourmet baked goods company where gifting is central to its business model. Corporate clients and individual customers alike depend on them to deliver thoughtful gifts to multiple recipients, especially during the holidays. But before partnering with MTN Haus, C. Krueger’s struggled to scale this experience efficiently.

Key challenges they faced:

• An off-the-shelf multi-ship app that couldn’t adapt to their business logic.

• Difficulty syncing ship dates and recipient data into their ERP and fulfillment systems.

• No ability to display accurate delivery dates to customers at checkout.

• Lack of flexibility to handle lead times based on real-world shipping scenarios.

For example, a shipment to Ohio might arrive in one day, while a package to Puerto Rico could take seven. Their old system couldn’t reflect this. Customers couldn’t confidently plan deliveries or select future delivery dates, leading to frustration.

MTN Haus delivered a custom multi-address shipping solution that aligned shipping timelines with real-world scenarios and synced seamlessly with their ERP. Orders now flow from checkout to fulfillment with precision. Customers enjoy clear delivery timelines; the operations team enjoys reduced manual intervention.

For the full breakdown, read the detailed C. Krueger’s case study.

Collin Street Bakery – Multi-Ship with Scheduling and ERP Sync

Collin Street Bakery, famous for its fruitcakes and baked goods, had multi-shipping functionality in place on its previous Magento platform, but the process was clunky and fraught with inefficiencies. When migrating to Shopify, their goal was to not only preserve multi-shipping but improve it dramatically—eliminating the old system’s shortcomings and ensuring deeper ERP integration.

Key challenges they faced:

• Lack of delivery transparency: Customers had difficulty scheduling deliveries and lacked visibility into when products would arrive, especially for items with specific shipping restrictions.

• Promotions and discounts: Running promotions like free shipping or gift incentives across multi-shipment orders caused inconsistencies.

• ERP integration: Order data needed to pass correctly into their ERP for fulfillment, reflecting each shipment's destination, delivery dates, and product details.

• Customer service workflow: Agents required tools to place multi-shipping orders on behalf of customers via phone or email.

• Complex shipping rate structures: Including flat-rate fees per item and regional surcharges, which needed to be applied accurately across multi-shipment orders.

MTN Haus delivered a robust solution that brought full control over delivery scheduling. Customers now select future delivery dates that align with product availability and lead times, thanks to a flexible date picker tied to real-time shipping rates and blackout dates.

Collin Street’s complex rate tables—such as flat-rate shipping per item and surcharges for specific regions—were fully supported in the multi-ship calculator. This ensured accurate shipping costs for each portion of the order, preventing overcharges or undercharges across multiple shipments. Their marketing promise of “no matter how many shipping addresses you include” is backed by the confidence that the system handles all scenarios without billing errors.

The system applies promotions and gift incentives per shipment, with clean, structured data flowing into the ERP, streamlining fulfillment and reducing errors. MTN Haus also built a customer service portal, empowering agents to assist customers directly with multi-shipping orders.

The result? Collin Street Bakery modernized its gifting operations. Customers enjoy the convenience of multi-address orders, while internal processes remain smooth. They can now handle peak-season volumes confidently, advertise multi-shipping as a key feature, and capture more sales.

Because we understand that multi-address gifting is more than a feature—it’s a driver of growth. Our solution handles the complexity so you can focus on delighting your customers: